Professional Services

Focusing on customer outcomes

An enduring partnership

The TetraScience Professional Services Team has decades of expertise in implementing technology solutions in science and in advising customers on maximizing the value of their deployments. The team is dedicated to providing the best possible outcome. We work closely with our customers, leveraging a peer-to-peer implementation that empowers customers through active enablement, to successfully implement the Tetra Scientific Data Cloud and support users in exploring the possibilities of leveraging their scientific data. Quick product adoption is a priority for the team, so customers realize the full impact of automation and optimization of the scientific data workflows in their organizations.

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Our goal is to become a trusted advisor to our customers, deliver value and efficiency in a customer-centric environment. Changing the mindset and methodology will ultimately drive customer innovation, success and create an enduring partnership.

Eric Sanchez, VP Professional Services, TetraScience

Customer Centric

  • Provide positive, unforgettable user experience
  • Understand customer criteria for success
  • Be the trusted advisor

Quality Focused

  • Listen actively
  • Anticipate Challenges
  • Escalate Appropriately
  • Respond Quickly

Value Driven

  • Focus on customer adoption 
  • Identify opportunities for expansion
  • Explore value-generating possibilities

Empowering customers with expert implementation and data cloud enablement

We support our customers in the planning of the best suitable deployment, building the solution leveraging the best practices collected over decades and ensure the deployment meets the expectations.

The TetraScience Professional Services team collaborates with our customers for the:

  • Alignment on desired outcomes
  • Workshop preparation and stakeholder engagement
  • Tetra Data Platform and related applications set-up
  • Agent installation planning
  • Architecture discovery
  • Scientific process discovery
  • Solution mapping and prioritization
  • Validation (if required)
  • Test script authoring & build testing
  • Training plan alignment
  • Training curriculum prep and review with TetraU
  • Deployment plan and go-live
  • Change analysis and planning

Trusted by 15 of the top 25 Pharmas 

Learn how you can accelerate and improve scientific outcomes with the Tetra Scientific Data Cloud.

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